Yes, if you would like to talk to us about any initial ideas for a custom design or have any questions regarding the process, please contact us at support@missko.shop or through the Contact link on this website. A dedicated consultant will be your personal point of contact here at Miss Ko, guiding you throughout the process.

All custom engagement rings do come with an GIA certificate that clearly details the diamonds cut, clarity, color, carat weight, and measurements.

Please email us at support@missko.shop or submit a ticket on the Contact link of this website. if you need it by a certain date and our team will advise if possible. Custom orders can take anywhere from 1 to 6 weeks to be completed.  

*We do not offer the ability to cancel custom orders once they are in production.

If you're not satisfied with your purchase, we can make modifications to accomplish the design that you want. We also offer free returns on custom orders under $10,000, within 30 days of your delivery date. You can return for store credit, a different product, or a refund to the original payment method. All returned items must be in unaltered condition to be accepted.

All orders (not including pre-orders and custom pieces) usually take 1 week. 

*All Pre-Order and custom pieces are made to order and our team of craftsmen need time to handcraft it for you. The timeline can range from 1 to 6 weeks for completion depending on the design ordered. If you need it by a specific date please reach out to us via email at support@missko.shop or on the Contact form of this website with your desired delivery date and we will confirm if its doable. 

All non-custom orders at or above $1,000 will not require a signature upon delivery.

Personalized pieces and orders of $1,000 or more will require signature upon delivery. If you need to reroute the package, please send the new address and your order # to support@missko.shop or submit a ticket using the Contact form on this website. 

Yes. The Miss Ko packaging will be within the shipping box.

Please email us at support@missko.shop or contact us via the Contact form on this website to see if we ship to your country.

For security reasons, we don't. Please use a physical mailing address at check-out.

From our warehouse in Lebanon. We cover standard shipping and associated costs.

Take a glance at our ring size chart. If you are still unsure, please email us at support@missko.shop or submit a ticket using the Contact form of this website.

Your happiness is important to us. If unsatisfied with your purchase, we offer complimentary return shipping, including for custom designs (only under $10,000), within 30 days of your delivery date. You can return for store credit, a different product, or a full refund to the original payment method. All returned items must be in unaltered condition to be accepted with the original tags and receipt. Please email us at support@missko.shop or submit a request using the Contact form of this website.

Please refer to the Refund policy for more information.

If the ring, necklace, or bracelet you ordered does not fit, please email us at support@missko.shop or contact us using the Contact form of this website. We will be happy to exchange your piece for a different size or a different design. Shipping charges and production costs may apply if you exchange an item more than once.  

We accept all major credit cards.

E-mail us at support@missko.shop or submit a ticket on the Contact link of this website and we'll happily assist you with any questions.

If you are having an order delivered to any of the states below, we are required to apply a sales tax at checkout.

Arizona, California, Colorado, Florida, Georgia, Illinois, Maryland,  Minnesota, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington

Charms & Pendants are sold without the chain. Necklaces are sold with the chain. If you would like to request a gold chain or a cord, please submit a request on the Contact form.

If you have any questions, please send us an email at support@missko.shop.

Yes, all Miss Ko jewelry purchased on missko.shop comes with a lifetime warranty. Our jewelry is made with a paramount attention to detail and the highest quality materials. 

We stand behind the quality and craftsmanship of our jewelry. Our free warranty is against any manufacturing defects on all Miss Ko jewelry. If you experience damage to your design due to manufacturing, please contact us at support@missko.shop or on the Contact form of this website to initiate an exchange. 

If a manufacturing issue is found, we will repair the damage or replace the item without any fees. Our manufacturing warranty does not include product loss, theft, damage, or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry. 

Please know, if taking your piece to an outside jeweler for repairs or adjustments, the lifetime warranty will be voided. Miss Ko is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We also recommend that you maintain independent insurance coverage for your jewelry to help cover loss, or theft.